No. Ring is a marketing company that provides live transfer calls. Since 2009, we have been providing lead and call solutions for the insurance industry.

Ring is a direct result of witnessing first-hand the number one challenge insurance agents face, which is access to quality leads and world-class training. Our mission is to help agents fast-track their business and foster growth.

There is no long-term commitment. If anyone decides this program is not working for them, they can leave at any time and we will transfer any available funds directly back to your credit card. We are confident we have a winning solution for agents and if you follow our playbook, you will experience tremendous growth and you will not want to go anywhere else.

The leads are Final Expense direct inbound consumer-initiated calls. The consumer views an advertisement and either clicks to call or dials the eight-hundred number posted on the advertisement. The first voice the consumers hear is yours!

The calls are generated through SEO search, social media, and YouTube. The client then calls you as the agent direct.

Lead quality is of the utmost importance and a key differentiator for us. We are a marketing company that develops specific ad copy and controls all media channels, we hold each traffic source to strict standards. We have the tools and visibility to important key performance indicators to closely monitor performance and ensure ongoing lead quality and volume.

None of our advertising is incentivized in any way.

All billable calls are $48.00 USD.

We service all 50 states and recommend agents are licensed in a minimum of two or three states. This will ensure agents have enough coverage to receive consistent call volume.

The more states you have, the better volume you will have. Most of our clients are licensed in anywhere from 10-25 states.

These are the highest call traffic states with the most affordable license costs:

1. Texas
2. Michigan
3. Virginia
4. Ohio
5. Florida
6. South Carolina
7. Indiana
8. Arkansas
9. California
10. Louisiana
11. Georgia
12. Pennsylvania
13. North Carolina
14. Washington
15. Kansas
16. Wisconsin
17. Maryland
18. New Mexico
19. Missouri
20. Alabama
21. Minnesota
22. Colorado
23. West Virginia
24. Tennessee
25. Kentucky
26. New Jersey
27. Oregon
28. Oklahoma
29. Arizona
30. Iowa
31. Mississippi
32. Nebraska
33. Nevada

If you are only licensed in low traffic states, you should consider getting licensed in one or more of the higher traffic states, as well. After getting licensed in new states, it is important that you update your bidding rules to add those additional states. In order to get licensed in additional states, you can easily purchase state licenses by going to the National Insurance Producers Registry website.

If you work a full day, you can expect to receive between 10-18 calls a day. A big part of the volume is how good you are with the clients. If you are spending more time writing a lot of applications (which is a good thing), you will receive less calls, because it takes time to write applications.

Yes.

REMINDER: It is your responsibility to make sure that you pause yourself. If you forget to pause yourself, and you receive a call, that is a billable call and there will be no refunds on missed calls.

You have the ability to pause yourself from taking calls. If you need to take another call, take a break, or run out for lunch, you can easily pause yourself. This is explained when you set up your account on the platform.

Calls are available Monday – Friday from 9am – 6pm EST (Eastern Standard Time).

Telesales training is available in a “working lunch” format on the Telesales Elite website every Tuesday, Wednesday, & Thursday, live from 12:00pm – 1:00pm EST (Eastern Standard Time). This training is FREE and you are welcome to attend as often as you like. We encourage every agent to take advantage of this.

Yes. The recommended script is located on the Telesales Training page, as well as on the Telesales Elite website.

Yes. Ring Media Marketing, LLC DBA Ring Live Transfer Leads is a Virginia Limited Liability Company located at 440 Monticello Avenue, Suite 1802, Norfolk, Virginia 23510.

For the quickest response, please email support@ringlivetransferleads.com. Our office number is 1-800-604-0203.

You can add or change states by editing an existing bid or creating a new bid.

Once logged into the platform, select the Bidding tab on the menu located on the lefthand side of the screen. If you wish to set up a new bid, please refer to the video walking you through how to setup a new bid. If you wish to modify an existing bid which you have previously setup, simply click on the Edit button next to the bid, then click on the State dropdown menu and add or deselect any states.

Once completed, hit submit and you have successfully applied the change.

Please refer to this link to watch a tutorial for adding or changing states which you would like to receive calls:

How to Use the Bidding Tab to Change Desired States to Receive Calls From (watch)

What are the acceptable reasons to receive a credit?

There are five approved reasons in which an agent can request a credit. This section will explain acceptable reasons an agent can receive a credit and the process for requesting a credit. Please note that if we receive invalid credit requests often, it will result in your account being terminated.

All credit requests must be submitted within 15 days of receiving the call. If credit requests are not submitted within that timeframe, they will be automatically declined.

An agent may request a credit in the event of dead air or consumer hang-up, defined as the buyer answers the phone and there is no consumer on the call.

Each credit request will be reviewed, comparing the credit request to the call recording on file. All credit requests are at the discretion of Ring Live Transfer Leads for whether they will be approved or denied. Upon approval of any credit request, we load the full amount of the lead back into your available funds on the platform.

Please refer to this link to watch a tutorial for how to request a credit:

Requesting Credits (watch)

How do I submit a credit request?                                  

An agent can submit a credit request by accessing the Calls Won details report.

To access the Calls Won details report, select the Reporting tab from the menu located on the left-hand side of the platform. Then, select the Calls Won report from the dropdown on the menu of available reports.

The Calls Won will list each individual call that you purchased. Locate the call in which you would like to request a credit for, and select Request in the Credit Request Column. Then select the reason for the credit in the dropdown menu and type in the reason for the credit request.

Please refer to this link to watch a tutorial for how to request a credit:

Request Credits (watch)

To access your call recordings for each call, go to the Calls Won Detail Report.

Once logged into the platform, click on the Reporting menu item on the left-hand side of the screen. From the dropdown menu, select the Calls Won Detail report. In the report, you will be able to access the details for every call you have purchased. Once you have located the call for which you would like to access the call recording, on the far right side of that row, click on the call recording link.

How to Download Call Recordings (watch)

First, log on to your account and go to the Platform Settings page. You can access Platform Settings on the menu appearing on the left-hand side of the platform.

Once on the Platform Settings page, click the blue button that appears on the upper left side of the page that reads, “Edit My Company”.

Next, you will need enter the correct name and billing address that corresponds with the new credit card you would like to use.

The last step is to enter the dollar amount of funds you would like to load into your account in the gray box titled Charge Summary. Then click the blue button in the gray box which reads, “Enter Credit Card Info and Charge”. A window will prompt you to enter your credit card number, expiration date, and CVV. Confirm the information you entered is correct, then hit submit. You will receive a confirmation message and the available funds in your account will then be updated with the amount approved.

Please refer to this link to watch a tutorial for how use a different credit card:

Funding Company (watch)

To reset a forgotten password:

First, notice the Reset Password button at the bottom of the login screen. Simply click this button. Make sure you use the email address assigned to your account in the username field, then enter the 8-digit password you would like to use. Make sure you keep your username and password in a safe place to access for future use.

Did you hear a message that said, “You’re receiving a call, press any digit to accept”, followed by a message that says, “Your call is being recorded for quality assurance purposes”?

If so, this is most likely a consumer hang up. If this call is flagged as billable on your Calls Won Report, please request a credit and you will not be billed for this call.

Or…

Did you hear a message that said, “You’re receiving a call, press any digit to accept”, and either nothing happened, or this message repeated?

If so, this issue has been reported when agents are using a softphone, or have an upfront message that auto-plays, or when the phone is connected to an ACD or dialer. This program only accommodates the use of a landline phone or mobile phone. Please set up your mobile or landline phone number as your Call Delivery Number by clicking on the platform Settings tab located in the menu on the left-hand portion of the screen.

Do you have funds in your account?

You must have a minimum of $100 dollars in your account to receive calls. On the dashboard, you will see your current available balance of funds in your account. If you have below $100.00 in your balance, you must place more funds in your account. If you need help doing this, please access the How to Load Funds video located here:

How to Add Funds to Your Account (watch)

Did you set up a bid and make it active?                                 

Check to make sure your bids are active. You will know if your bid is turned on by clicking on the Bidding menu item located on the left-hand side of the platform. If your bid is currently green, then your bid is active. If your bid is grayed out, click the toggle switch next to your bid so it turns green, then leave it green. This indicates that your bid is now active. If you are not showing any bids when clicking on the Bidding menu item, you must create one. Refer the training video you’ve previously received for how to set up your bid.

How many States have you selected to receive calls from on your bid?

To check the states you have selected to receive calls from, go to the Bidding menu item located on the left-hand side of the portal. On this page, you will see the bids that you have set up under Current Bidding Rules. Make sure the “Show Only Active Bids” checkbox is unchecked; this will allow you to see any bids you may have previously set up.

If you still don’t see any bids, you will need to create one. Refer to the training video you’ve previously received for how to setup a bid.

If you do see a bid, first make sure the bid you would like to use is active. If your bid is active, the toggle switch next to the bid will be green. If it is inactive, you must click on the toggle switch so it becomes green. Now your bid is active.

It is recommended that you check the Bidding Rules at this point to make sure your bid is set up to your liking. You can do this by clicking Edit, which is next to your bid on the far-right hand side. If your bid is set up as desired, close the bid window and you are ready start accepting calls by turning the Master Switch on at the top of the portal. It will turn green and calls will be coming through; you are now fully active. Be sure to turn the Master Switch off when you no longer want to receive calls. If you step away to go to the bathroom, walk the dog, or get lunch, calls will come through and you will be billed for those calls even if you miss them.

Now, if your bidding rules are set up to accept calls from less than two states, or states with a lower population, you may not be able to receive a consistent volume of call traffic.

If you are only licensed in low traffic states, you should consider getting licensed in one or more of the higher traffic states, as well. After getting licensed in new states, it is important that you update your bidding rules to add those additional states.

Is your Call Master Switch active?

You can locate the Master Switch to turn calls on and off at the top of the Dashboard, Bidding, and Reporting pages. The Master Switch does not appear on the Platform Settings page.

When you are ready to begin receiving calls, simply turn the Master Switch on by clicking the toggle switch. When the toggle switch is green, you are now active. Be sure to turn the master switch off when you no longer want to receive calls. If you step away to go to the bathroom, walk the dog, or get lunch, calls will come through and you will be billed for those calls even if you miss them.

Check the phone number on which you would like to receive calls.

Please re-check the call delivery phone number which you are set up to receive calls on. You can do this by viewing the Call Delivery Number to the right of the Master Switch.

The Call Delivery Number will appear on the Dashboard, Bidding, and Reporting pages. If there is no Call Delivery Number visible in the drop-down menu, you will need to add one to your account. If you need to add or make changes to your Call Delivery Number, you can do this in Platform Settings.

Access your Platform Settings by clicking on the Platform Settings menu item on the left-hand side of the page. Simply scroll down to Call Delivery Number, click Add, and enter the phone number and fill out the form. No spaces or dashes should be entered; only the 10-digit phone number you wish to use.

Once added, this phone number will appear in the drop-down menu to the right of the Master Switch to turn your calls on and off.

What States are you trying to receive calls from?

Double check your bidding rules. If your bidding rules are set up to accept calls from less than two states, or states with a lower population, you may not be able to receive a consistent volume of call traffic.

We serve all 50 states. These are the highest call traffic states with the most affordable license costs:

1. Texas
2. Michigan
3. Virginia
4. Ohio
5. Florida
6. South Carolina
7. Indiana
8. Arkansas
9. California
10. Louisiana
11. Georgia
12. Pennsylvania
13. North Carolina
14. Washington
15. Kansas
16. Wisconsin
17. Maryland
18. New Mexico
19. Missouri
20. Alabama
21. Minnesota
22. Colorado
23. West Virginia
24. Tennessee
25. Kentucky
26. New Jersey
27. Oregon
28. Oklahoma
29. Arizona
30. Iowa
31. Mississippi
32. Nebraska
33. Nevada

If you are only licensed in low traffic states, you should consider getting licensed in one or more of the higher traffic states, as well. After getting licensed in new states, it is important that you update your bidding rules to add those additional states. In order to get licensed in additional states, you can easily purchase state licenses by going to the National Insurance Producers Registry website.

Are you active more than 2 hours per day?                              

It is highly recommended that agents are active to receive calls at least two hours per day. If you are currently not active for at least two hours per day, consider expanding your work hours in order to receive more calls.

What time of day are you expecting to receive calls?

You may consider adjusting the hours of when you are active on your account to receive calls. Consider the time zones of the states you are licensed in compared to when you are active on your account. The times of day we recommend be active are from 9am – 6pm each day in the time zones of the states you desire to receive calls from.

This is the link that will take you to the login page: https://www.intelelead.com/portal/

It is recommended that you bookmark this link in your browser’s Favorites tab for easy future access.